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FreightSmith is a Supply Chain Software company that has taken the industry by storm as the first of its kind with a convenient, digital, contactless mobile app solution that saves drivers and carriers on average 62 minutes between appointment check-in and unloading remittance. In addition to this, fully trained contact center agents are available 24/7/365 to provide support for drivers and carriers throughout the gate-to-gate inbound process. Let’s explore how these initiatives work for drivers and carriers. Let’s take a closer look at how FreightSmith is revolutionizing the industry. 

Driver/Carrier Support System 

FreightSmith has created a unique driver experience with a simplified inbound process. This process involves direct integration with appointment and payment information so that it can be easily accessible at our fingertips. The goal of this system is to make the day-to-day operations smoother and more efficient for both drivers and carriers while also providing high quality customer service that can be relied on any time of the day or night. 

Mobile App Solution 

The FreightSmith mobile app simplifies the entire process by allowing drivers to quickly check in for their appointment, track their progress along the way, pay for unloading services, and receive their unloading remittance without having to leave their truck or contact anyone else. This contactless solution not only saves time but also ensures safety by allowing the driver to operate within the vehicle and away from high risk areas reducing exposure to potential hazards and inclement weather conditions.

24x7x365 Customer Service 

FreightSmith understands that drivers and carriers may not be familiar with the new technology and need assistance at all hours of the day. That’s why they have established a support system with experienced contact center agents who are available 24/7/365 to answer any questions drivers and carriers may have. Through direct integration, these agents can access appointment and payment information quickly and easily. This ensures that drivers and carriers receive excellent customer service no matter what time of day it is. 

Mexico City Contact Center Base 

FreightSmith has expanded their contact center capability in Mexico City in order to provide greater stability, consistency and availability for users of the FreightSmith product. Having a distinct driver experience with an efficient inbound process is key for any logistics company, and FreightSmith’s Mexico City base helps them achieve this goal. This additional support staff will help keep customer success at the forefront of their operations as well as set them apart from any competition in the industry.  

FreightSmith is revolutionizing the logistics industry through their innovative solutions such as 24/7/365 customer service and their Mexico City contact center base. These features give drivers and carriers reliable assistance whenever they need it, while setting FreightSmith apart from any competition in the industry. With FreightSmith, you can be sure that your needs will be taken care of no matter what time of day or night it is.

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